Refund policy
1. Size & Color Exchanges We know finding the perfect fit sometimes takes a second try. You can request an exchange for a different size or color within 3 days of receiving your order.
-
Item Condition: The clothing must be brand new, unworn in workouts, unwashed, and with all original TYGON tags still attached. We cannot accept items that have stains, or a smell of sweat or perfume.
-
Shipping Costs: The customer is fully responsible for the exchange courier fee.
2. Defective or Incorrect Items If you receive a defective item or we sent the wrong order, that's on us. TYGON takes full responsibility.
-
Shipping Costs: We will cover 100% of the replacement shipping costs to deliver the right gear to your door.
3. Returns & Refunds You can request a return and refund within 3 days of delivery if you change your mind.
-
Item Condition: Items must meet the same strict conditions mentioned above (brand new, unwashed, tags attached).
-
Shipping Costs: The customer is responsible for the return shipping fee. Please note that original shipping charges are non-refundable.
4. How to Initiate a Request To start an exchange or return, send us a message directly:
-
WhatsApp: +201008752380
-
Email: tygon.00011@gmail.com (Please include your Order Number and the new size you need for a faster process).